Custom AI, built around your businessMelbourne & Australia-wide
Custom AI workflow automation,
built to fit your business.
We take one slow process, build around the way your team already handles it, and put the result into real use. Fixed scope, real users and a 30-day result check.
Keep your systems. Replace the work around them. Human approval stays where it matters.
One fitted workflow, live with your team in 30 days, with a measured result. Fixed $1,250 + GST. Three places.
Connecting to your systems
Illustrative examples of workflows we build. Not real customer data.
AI built for your purpose — with your rules.
We don't implement generic AI tools. We build them fit for your purpose.
You don't need to be an expertOur whole job is making this easy. If it needs a manual, we haven't finished designing it.
We want you to actually use itThis exists to give you time back — so you spend it on the work that grows the business.
Built for your business, not rented seat by seatYou own what we build, instead of paying per seat, every year, for one function you use twice a week.
Industry-aware. Business-specific.We start with proven patterns from your industry, then fit the workflow to your systems, rules and team.
Built to fit. Built to be used.
We do not hand over a clever demo and disappear. We build with the people doing the work, put the first version into real use, and tune it around what actually happens.
Fits your systems
Work with the tools already in place.
Fits your process
Preserve the rules and exceptions that matter.
Fits your people
Design around actual users, permissions and approvals.
Proves its value
Agree on a result, track usage and review it after launch.
If your team does not use it, it is not finished.
The answer is already in your systems. Finding it is the problem.
Most businesses do not need another disconnected AI tool. They need the systems they already use to work together around the way their team actually operates.
Answering one question
- Search multiple systems
- Copy information between screens
- Ask another employee for context
- Reconstruct what happened
- Manually prepare the next action
Answering one question
- Ask one business question
- Retrieve the relevant records
- Receive a sourced, reviewable answer
- Prepare the next action
- Approve before anything important happens
Some builds live inside your own Claude.
Not every workflow needs a separate system. Where your team already works in Claude, we build the tool where they already are — and you own it.
Skills
Your process packaged so it runs the same way every time, invoked by name, by anyone on the team.
Connectors
Your Claude reading your CRM, inbox, documents or finance system directly. No copying, no pasting, no uploading.
Artefacts
Working mini-tools — trackers, calculators, generators — built once and opened whenever you need them.
Every build starts with a result.
Before anything is built, we agree what the workflow has to change and how we will know. That number is what we review after 30 days.
Reduce quote preparation from 45 minutes to under 10
Prepare client status answers without searching four systems
Cut missing-document follow-ups from four rounds to one
Move completed jobs into invoicing on the same day
These are example success measures, not customer claims. They show the kind of result we agree on before a build starts. Your measure is set during the Workflow Fit Session, using your own numbers.
Three steps. You only buy the one you need.
The difference between them is simple: what you walk away with. All prices exclude GST.
"Something is slow, but I don't know where to start."
Step 1 — Workflow Fit Session
"I know the process. Build it and get my team using it."
Step 2 — 30-Day Workflow Pilot
"It spans several systems, teams or sets of rules."
Step 3 — Custom Workflow System
Workflow Fit Session
$500 + GST
- Work through one real process
- Identify where time is being lost
- Map the systems and people involved
- Improve one part live where practical
- Define the best first build
Comes off the pilot, not on top of it. Pay $500 now, then $750 to proceed within 30 days.
Book a Fit Session30-Day Workflow Pilot
$1,250 + GST
Workflow Fit Package · 3 places- One agreed result, one group of users
- Fixed implementation scope
- Working version launched
- Training and two tuning rounds
- Usage and result scorecard at day 30
Custom Workflow System
From $3,800 + GST
- Process and system mapping
- Custom integration
- Reviewable AI outputs
- Testing with real users
- Training and handover
- Fixed price confirmed after discovery
You do not need to buy the whole path. Most businesses start at step 1 or step 2 and stop there until the result is proven.
About ongoing costs: Monthly fees, where required, vary with scope, ongoing service costs and usage. Any ongoing costs and usage tiers will be confirmed during project scoping and agreed before we build.
Exactly what the $1,250 pilot covers.
Fixed price only works if both sides know where the edges are. These are ours.
Before we build, we agree what success looks like: time saved, faster response, fewer manual steps, fewer errors, or better team adoption.
Included
- One clearly defined workflow
- One team or group of users
- Up to two existing systems
- One human approval point
- Working version launched into real use
- Training and two rounds of tuning
- Usage and result scorecard at day 30
Beyond the pilot
- More than two systems
- Several teams with different rules
- Multiple approval paths or role permissions
- Custom software builds or new databases
None of this is a problem — it just isn't $1,250. It moves into the Custom Workflow System and gets quoted properly after discovery, so neither of us is guessing.
The Working Workflow Promise
Before we build, we agree the workflow, the users and the success measure in writing. If the agreed workflow is not live within 30 days for reasons within our control, we keep working within the agreed scope at no extra cost.
This is a delivery promise, not a savings guarantee — we will not promise you a dollar figure we cannot control. It also depends on us getting the access, data and people time we agree at the start. We will tell you exactly what we need before you commit.
What the 30 days actually look like.
See what a fitted workflow could look like in your industry.
Choose your industry to see what currently takes too long, what we would build, who would use it and what result we would measure.
No industry matches that search. Try a broader term, or describe your business below and we will suggest workflows.
Conveyancing & Property Law
Property & LegalWhat currently takes too long
Reconstructing matter status from email, documents and matter-management systems.
Who would use it
Conveyancers and the support staff who field client update calls.
What result we would measure
Time to answer a client status question, and the number of matters chased twice for the same document.
What we would build
Operational outcome: Faster client updates and less time reconstructing files.
Trades & Construction
Trades & FieldWhat currently takes too long
Turning site information, supplier details and client requests into quotes, variations and invoices.
Who would use it
Estimators, site supervisors and the office coordinator.
What result we would measure
Quote turnaround time, and the proportion of variations captured before the invoice goes out.
What we would build
Operational outcome: Faster quoting and fewer missed billable changes.
Accounting & Bookkeeping
Money & ComplianceWhat currently takes too long
Repeatedly chasing clients for records and checking whether files are ready.
Who would use it
Bookkeepers and the client managers preparing files for review.
What result we would measure
Rounds of chasing per client file, and the proportion of files complete at first review.
What we would build
Operational outcome: More complete files reach the accountant with less chasing.
Mortgage & Finance Brokers
Money & ComplianceWhat currently takes too long
Checking application documents across email, CRM and lender requirements.
Who would use it
Brokers and the loan processors preparing submissions.
What result we would measure
Items still outstanding at submission, and lender re-requests per application.
What we would build
Operational outcome: Cleaner applications and fewer back-and-forth requests.
Real Estate & Property Management
Property & LegalWhat currently takes too long
Handling maintenance requests, trade coordination and repeated owner or tenant updates.
Who would use it
Property managers and their assistants.
What result we would measure
Time from maintenance request to trade dispatched, and owner update turnaround.
What we would build
Operational outcome: Faster issue handling while property managers retain control.
Professional Services & Consultancies
Professional & PeopleWhat currently takes too long
Finding client context across CRM, email, proposals and project documents.
Who would use it
Client leads, project managers and account staff.
What result we would measure
Time to prepare client context before a meeting, and proposal turnaround.
What we would build
Operational outcome: Faster client answers and cleaner project handovers.
Recruitment & Staffing
Professional & PeopleWhat currently takes too long
Rebuilding candidate and vacancy context from the ATS, email and interview notes.
Who would use it
Consultants and resourcers.
What result we would measure
Administration time per placement, and compliance documents outstanding at start date.
What we would build
Operational outcome: Less system administration and more time speaking with candidates and clients.
Allied Health & Private Clinics
Care & EducationWhat currently takes too long
Assembling referral, history and appointment context before each patient visit.
Who would use it
Practice managers and reception staff.
What result we would measure
Referrals returned as incomplete, and administrative minutes per appointment.
Administrative support only. MasterKey does not build tools that make diagnostic or clinical decisions.
What we would build
Operational outcome: Better-prepared files and less clinical administration.
NDIS & Community Care
Care & EducationWhat currently takes too long
Keeping participant records, agreements and shift documentation consistent across systems.
Who would use it
Support coordinators and rostering staff.
What result we would measure
Participant files with complete, current agreements, and time to produce a plan report.
Administrative support only. MasterKey does not build tools that make eligibility, care or clinical decisions.
What we would build
Operational outcome: More consistent records and faster reporting.
Insurance Brokers
Money & ComplianceWhat currently takes too long
Preparing renewal files and comparing policy documents across email and broking systems.
Who would use it
Brokers and account executives handling renewals.
What result we would measure
How many days ahead of expiry a renewal file is ready, and information requests per renewal.
What we would build
Operational outcome: Better-prepared renewal files while advisers retain responsibility.
Wholesale & Distribution
Supply & ProductionWhat currently takes too long
Handling inbound order, stock and ETA questions that arrive as unstructured email.
Who would use it
Internal sales and the order desk.
What result we would measure
Time to respond to a stock or ETA enquiry, and quotes issued per day.
What we would build
Operational outcome: Faster order handling and fewer avoidable interruptions.
Manufacturing
Supply & ProductionWhat currently takes too long
Pulling production, quality and supplier information together when something goes wrong.
Who would use it
Production supervisors and quality staff.
What result we would measure
Time to assemble an incident summary, and handover notes completed per shift.
What we would build
Operational outcome: Faster investigations and more consistent operational records.
Transport & Logistics
Supply & ProductionWhat currently takes too long
Chasing proof of delivery and answering repeated customer status questions.
Who would use it
Dispatch and customer service.
What result we would measure
Proofs of delivery still outstanding after 48 hours, and inbound status calls per week.
What we would build
Operational outcome: Fewer status calls and faster exception handling.
Education & RTOs
Care & EducationWhat currently takes too long
Checking enrolment completeness and preparing compliance evidence across systems.
Who would use it
Enrolment officers and compliance staff.
What result we would measure
Enrolments complete at first submission, and time to assemble audit evidence.
Administrative support only. MasterKey does not build tools that make grading or eligibility decisions.
What we would build
Operational outcome: More complete enrolments and easier compliance preparation.
Automotive Service & Dealerships
Trades & FieldWhat currently takes too long
Moving bookings, estimates and parts information between the front desk and the workshop.
Who would use it
Service advisors and the workshop controller.
What result we would measure
Time from booking to job card ready, and estimate approval turnaround.
What we would build
Operational outcome: Better customer communication and less front-desk administration.
Cleaning, Facilities, Pest & Field Services
Trades & FieldWhat currently takes too long
Coordinating incoming jobs, dispatch and proof of service across phone, email and scheduling tools.
Who would use it
Schedulers and the operations coordinator.
What result we would measure
Time from job received to crew dispatched, and days from completion to invoice.
What we would build
Operational outcome: Less coordination work and faster billing.
Don't see your industry?
Tell us what your business does and we'll show you three realistic workflows MasterKey could improve.
Built around the way your business actually works.
Five steps from the process that frustrates your team to a workflow they are actually using.
Show us the slow work
Walk us through the process, the systems it touches and the part everyone dreads.
Let us watch how it really happens
We sit with the people doing it. The exceptions and workarounds are the important part.
Build the first working version
Connected to your systems, with the approval points where you want them.
Put it in your team's hands
Real users, real work, real feedback. Not a demo.
Tune it and measure the result
Two rounds of practical changes, then we check the number we agreed at the start.
When one workflow becomes the system your business runs on.
Aiandi OS is a custom operational system with AI inside it, built on the Aiandi foundation and shaped to how your business actually works. Not software you adapt to. Software adapted to you.
If a person in your business does it using your systems and your information, it can be built into Aiandi OS.
Underneath sits a Business Brain — your SOPs, policies, product data, customer history and the decisions you have already made. Your systems feed into it. Agents work from it. Every answer carries the source it came from.
Where it is up to, honestly. The platform is built — Brain, agents, approval inbox, connectors and governance all exist and can be demonstrated today. What does not exist yet is your version: your systems connected, your SOPs loaded, your rules and approval points configured. That is the part we build with you, and it is why it starts with a conversation rather than a price.
Your systems, connected properly
Schema-aware connectors into your ERP, warehouse, accounting, CRM or inbox. Read in, and write back once approved.
Agents that do the steps
Each one runs a real chain of work — pull the data, check it against your rules, draft the output — then stops at the approval gate.
One approval inbox
Every action that touches a real system waits in one place. Review the change, approve or reject, and the Brain learns from either answer.
Controls and checks in one place
Approvals, permissions and an audit trail centralised, instead of scattered across five different tools.
It tells you what it does not know
Gaps in your Brain are flagged with what they are costing you, so the system gets more accurate over time instead of quietly guessing.
Six things it does. Everything else is a combination of them.
This is the whole model. If you can describe the job, it maps onto these.
Answers drawn from your own records and documents, with the source attached to every one.
Monitors your systems for the exceptions that matter and surfaces them before they cost you.
Drafts the actual work — purchase orders, chase emails, quotes, reports, record updates.
Applies your rules and SOPs to work out what should happen next, and says which rule it used.
Writes back into the systems you already use — but only once a person has approved it.
Improves from what your team approves, edits and rejects. It gets more useful the more it is used.
Aiandi OS
Priced on request — scope drives cost
Every deployment is different because every business is. We scope it with you first, then quote a fixed price. Monthly fees, ongoing service costs and usage tiers are confirmed during scoping and agreed before we build. Worth starting once at least one workflow has proven itself.
Need the customer-facing layer too?
We also build websites, landing pages and client portals that connect directly into the workflows behind your business.
Business websites
Landing pages
Secure client forms
Customer portals
Hosting and maintenance
CRM and workflow integration
Useful automation needs sensible controls.
Four controls we apply to every build. We do not claim certifications or compliance standards we have not been audited against.
Read-only first
We start by reading from your systems. Write access is added deliberately, never by default.
Human approval
Anything that sends, commits or changes a record waits for a person to approve it.
Tested with real users
Real scenarios and real people, before anyone is asked to depend on it.
Monitored after launch
We watch what the workflow actually does once real work is going through it.
Straight answers before you get in touch.
Do we need to replace our existing software?
No. MasterKey normally builds around the systems already used by the business.
What kinds of workflows can you automate?
Work that involves repeatedly retrieving, checking, classifying, summarising, drafting, routing, chasing or preparing information.
Will AI make decisions for us?
Sensitive decisions remain with people. MasterKey defines approval points based on the workflow and risk.
Can we start with something small?
Yes. Start with a Workflow Fit Session or one 30-Day Workflow Pilot.
What access will you have to our systems?
Least-privilege access only. Each workflow gets the access it needs and nothing more, we start read-only and add write access deliberately, and we agree in writing which systems and which data a workflow can reach. Your data stays in systems you control.
How do we know the outputs are right?
Real scenarios and edge cases are run through the workflow before anyone relies on it. Where the systems allow it, outputs link back to the record they came from, so a reviewer can check the source rather than trust the answer.
What happens when we want more workflows?
Successful workflows can remain standalone or move into Aiandi OS, where they can share business context.
Do you still build websites?
Yes. MasterKey builds websites, landing pages, forms and portals, particularly when they need to connect into a business workflow.
How much does a custom workflow cost?
Contained work can begin with the 30-Day Workflow Pilot. Multi-system workflow builds generally start from $3,800 + GST after scope confirmation.
Show us one slow process.
Five fields is all we need to start. Tell us what your team searches for, copies, chases or prepares every week, and we'll come back with a straight answer.
Location
Melbourne, Victoria
Australia-wide remote. Onsite across Melbourne.
Phone
What happens next
We reply with a straight answer
Either the process is realistic to improve, or we tell you it isn't and why. No project is recommended before that.
Tell us what takes too long
Everything below the fold is optional. We can work the rest out in the first conversation.